Crewmates mobile application (hereinafter referred as “Mobile App”) and the Services (hereinafter referred to as “Services”) accessible through the Mobile App provide assistance Services to seafarers (hereinafter referred to as the User/ You).
PLEASE READ THE TERMS AND CONDITIONS DOCUMENT CAREFULLY BEFORE USING THIS MOBILE APP. THESE TERMS AND CONDITIONS GOVERN YOUR ACCESS TO AND USE OF THE MOBILE APP. THE MOBILE APP IS AVAILABLE FOR YOUR USE ONLY ON THE CONDITION THAT YOU AGREE TO THE TERMS AND CONDITIONS SET FORTH BELOW. IF YOU DO NOT AGREE TO ALL OF THE TERMS AND CONDITIONS, DO NOT ACCESS OR USE THE MOBILE APP. BY ACCESSING OR USING THE MOBILE APP, YOU SIGNIFY YOUR AGREEMENT TO BE BOUND BY THE TERMS AND CONDITIONS.
Crewmates Mobile App is a product owned by M/s M20 Marine Services Private Limited (hereinafter referred as “the Company”). The Company reserves the right to update and change the Terms and Conditions that apply to Users without notice. The updated Terms and Conditions will only be in effect once they are published on the Mobile App. Continued use of the Mobile App after any such changes shall constitute your consent to such changes.
The Mobile App may store and process personal data that you have provided to us. Our Privacy Policy (Hyperlink) explains how we treat your personal data and protect your privacy when you use the Mobile App. By using the Mobile App, you agree that we can use such data in accordance with such Privacy Policy.
Some of the Services provided through the Mobile App are:
By accepting the Terms and Conditions and subscribing to the Mobile App, You agree for the collection of Your personal details for the efficient functioning and use of the Mobile App. You understand that Your content may be transmitted over various networks and changed to conform and adapt to technical requirements. Certain Services require some specific data for activating those Services without any hindrance. We are offering VOIP Services by a tie up with a third party VOIP provider and the said Services are integrated in this Mobile APP. In order to activate this facility the personal information collected from the User has to be shared with the VOIP provider. Any and all information provided by the User to the Company or gathered by the Company independently of the User may be disclosed by the Company to any lawful authority.
This app is completely free for Users at present without any paid features. Payment is only needed if the User needs to use the VOIP call feature and this top-up need to be done by the User himself using an inbuilt payment gateway or direct bank payment. The Company has the sole right and discretion to revise the User fee at any time on reasonable notice to the User, delivered in such manner as the Company deems fit. The VOIP call balance has an expiry of two years from the date of recharge and the account balance will be reset to zero if no successful recharge is performed within this time period. Successful recharge may result in adding up the top-up amount to the previous balance amount. A notification will be sent to the user in advance to the date of expiry.
Some functions of the App may require you to register by selecting a unique User identification (“User ID”) and password, and providing certain information about yourself. In registering as a User, you represent and warrant that you are of legal age to form a binding contract, and agree to provide accurate, current, and complete information about yourself as prompted, and to maintain and promptly update the information to ensure that it remains accurate, current, and complete. The Company has the right to check the credentials of the User to provide the Services of the Mobile App. Obligation of the Company to provide the Services shall always be subject to verification of the User’s credentials as assessed or perceived by the Company. If at any time, any information and/or documents furnished by the User is/are found incorrect or incomplete or suspicious, the Company shall be entitled to suspend/terminate the Service/s forthwith without any notice. You agree to keep your password confidential and to only log in with your User ID and password, ensure that you exit from your account at the end of each session, and immediately notify us of any unauthorised use of your User ID and/or password. You are fully responsible for all activities that occur under your User ID. We will not be liable for any loss or damage arising from your failure to comply.
You must not misuse the Mobile App, by interfering with the App or trying to access it by using a method other than the interface and the instructions that we provide. You may use the Mobile App only as permitted by laws and regulations. We may suspend or stop providing the Mobile App to you if you do not comply with our terms or policies or if we are investigating suspected misconduct.
The Company may, without any notice, refuse, curtail, modify, suspend, disconnect or terminate the Service/s in whole or in part at any time if so directed by the Authorities, without assigning any reason whatsoever.
From time to time, this Mobile App may include advertisements offered by third parties. You may enter into correspondence with or participate in promotions of the advertisers showing their products on this site. Any such correspondence or promotions, including the delivery of and the payment for goods and services, and any other terms, conditions, warranties or representations associated with such correspondence or promotions, are solely between you and the advertiser.
We assume no liability, obligation or responsibility for any part of any such correspondence or promotion.
The Mobile App displays some content that is not ours. This content is the sole responsibility of the entity that makes it available. We may review content to determine whether it is illegal or violates our policies, and we may remove or refuse to display content that we reasonably believe violates our policies or the law.
The Company shall be entitled to designate a third party for discharging the Company’s obligations (or any of them) and/or for exercising the Company’s rights (or any of them) arising hereunder. The Company shall also be entitled to assign its rights and/or obligations hereunder (or any of them) to such third party at any time without being liable to obtain any consent from or to give any notice to the User.
The Company has signed/is required to sign reciprocal agreements with VOIP service providers and other service providers who provide Services including news feed to its Users. The Company however, will not be liable for any costs, damages or losses in case of termination/de-activation of Service/s as aforesaid.
While we will use reasonable endeavours to ensure the quality of the content transmitted or otherwise made available through the App we cannot guarantee the truthfulness, authenticity, quality or accuracy of any such content. We will not be liable for any content, including, without limitation, for any errors or omissions in any content, or for any loss or damage of any kind incurred as a result of the use of any content transmitted or otherwise made available via the Mobile App.
We shall have the right (but not the obligation) in our sole discretion to refuse, change, delete, or re-categorise any content that is available via the Mobile App. Without limiting the foregoing, we shall have the right to remove any content that violates these terms or is in direct infringement of intellectual property rights (including copyrights, trademarks, service marks and the like) or is otherwise objectionable to us. Any decision to refuse access or to refuse content is within the sole discretion of us, or our designees.
The change of name of a User shall not be permitted. User shall not assign any right or interest in the Services provided hereunder without the Company’s prior written consent. The User shall intimate any change of address within one week of such change along with the address proof to the Company. The Company shall have right to disconnect Services in the event if on re-verification address of the User is found to be wrong.
The availability, and quality of the Service/s may be affected by factors outside the Company’s control including but not limited to physical obstructions, availability or performance of Network, geographic conditions, topographic layout, weather conditions and other causes of radio interference, non-availability of power or faults or modifications in other telecommunication networks to which the network is connected, non-receipt or delay in receipt of suitable spectrum and right of way. The service/s may be suspended in whole or in part at any time, without notice, if the network fails or requires modification or maintenance. The Company will make all reasonable efforts to minimize the frequency and duration of such events.
User may not modify, publish, transmit, participate in the transfer or sale of, reproduce, create derivative works based on, distribute, perform, display, or in any way exploit, any of the content, software, materials, or any other aspect of the Mobile App in whole or in part. The Company shall not undertake any responsibility and liability and in case of any misuse, security issues, loss, whatsoever, arising out of the same by the User. User shall comply with all applicable laws, rules and regulations, any instructions issued by the Authorities or the Company, concerning the User’s use of the Services.
User shall follow the processes specified by the Company from time to time with regard to the Service/s. User must not use the Mobile App in any unlawful manner, for any unlawful purpose, or in any manner inconsistent with these Terms and Conditions, or act fraudulently or maliciously, for example, by hacking into or inserting malicious code, including viruses, or harmful data, into the Mobile App or any operating system. User will not transmit any material that is defamatory, offensive or otherwise objectionable in relation to your use of the Mobile App.
User must not infringe our intellectual property rights or those of any third party in relation to your use of the Mobile App.
The Company reserves the rights to initiate appropriate legal proceedings in case of breach of any of these Terms and Conditions by the User.
User shall inform the Company via email about any deficiency in Service/s within 7 days of occurrence of such deficiency. The Company shall, upon receipt of complete information about such deficiency, endeavor to get the deficiency rectified.
You acknowledge that all intellectual property rights in the Mobile App anywhere in the world belong to us or our licensors, that rights in the Mobile App are not sold to you, and that you have no rights in, or to, the Mobile App other than the right to use it in accordance with these Terms and Conditions. You acknowledge that you have no right to have access to the Mobile App in source-code form.
Except as otherwise set forth on this Mobile App, including without limitation the product descriptions of specific products on this site and the transactions conducted through it are provided by us on “AS IS” basis. We make no representations or warranties of any kind, express or implied, as to the operation of the Mobile App or the information content, materials or products included on this Mobile App. To the full extent permissible by applicable law, we disclaim all warranties express or implied including but not limited to, implied warranties or merchantability and fitness for a particular purpose, non-infringement, title, quiet enjoyment,
data accuracy and system integration. This site may include inaccuracies, mistakes or typographical errors. We do not warrant that the content will be uninterrupted or error free.
We will not be liable to You for any damages of any kind arising from the use of this Mobile App including, but not limited to indirect, incidental, punitive, exemplary, special or consequential damages.
The Company does not guarantee uninterrupted or fault-free working of the Network or the Service/s and shall not be liable to the User for injuries or damages or death resulting from operation of the Network/Service/s arising due to any events (including but not limited to fire, explosion, war, riots, strikes, lockouts, picketing, boycotts, acts of government authorities, operations of other telecom or allied service providers). The Company makes no representation or warranty other than those specifically set forth herein and disclaims all warranties, express or implied. The Company expressly excludes liability for itself, its directors and its employees for any direct or indirect consequential loss, damage, economic or otherwise, including loss of profits and loss of reputation even if advised of the possibility thereof including any liability for libel and/or slander arising out of a message or content received or sent by User via the Mobile App.
We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under these Terms and Conditions that is caused by any act or event beyond our reasonable control, which makes the rendering of impossible including failure of public or private telecommunications networks (“force majeure event”).
If a force majeure event takes place that affects the performance of our obligations under these terms then our obligations will be suspended and the time for performance of our obligations will be extended for the duration of the force majeure event and we will use our reasonable endeavours to find a solution by which our obligations may be performed despite the force majeure event.
We can remove any content or information you share on the Mobile App if we believe that it violates the Terms and Conditions, our Privacy Policy, or we are permitted or requires to do so by law. We can refuse to provide or stop providing all or part of the service to you, including terminating or disabling your account, immediately to protect our Services or if you create risk or legal exposure to us, violate the Terms and Conditions, our Privacy Policy, if you repeatedly infringe other peoples intellectual property rights, or where we are permitted or required to do so by law. If you believe your account has been terminated in error, or you want to disable or permanently delete your account mail to us at (crewmates20@gmail.com).
These Terms and Conditions shall be construed in accordance with the applicable laws of India without regard to any conflict of law provisions. The waiver of any provisions of these Terms
and Conditions shall not be considered a waiver of any other provision or of our right to require strict observance of each of the Terms and Conditions herein. If any provision of these Terms and conditions are found to be unenforceable or invalid for any reason, that provision shall be severable and all other provisions shall remain in full force and effect.
Please contact us at crewmates20@gmail.com for any questions or comments regarding this Mobile App.
If at any time You have grievances with regard to the violation of this Terms and Conditions, You may contact the grievance officer crewmates20@gmail.com,M20 Marine Services Private Limited, SY 115/4, 39/2475-B1, Suite#138, LR Towers, SJRRA 104, S Janatha Rd, Palarivattom,Kochi, Kerala 682025. We will redress Your grievance within 1 (One) month from the date of receipt of Your grievance, or such other period of time deemed necessary by us.
This Terms and Condition is effective as of December 01, 2021.